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Businiess name:
Hans Auto Car Repair
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Review by:
citysearch c.
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Review content:
I have been a Type 1 VW driver for 40 years and I always went to Dougs VW for my service but since he has gone out of business I decided to try Hans VW since they are right across the street and have been in business a long time. My beautiful '72 Ghia needed a new clutch so I took it in and asked them to check the timing while it was there. After paying $700+ bucks for everything I pulled out of the parking lot and experienced immediate and severe bogging in the lower RPM's. I drove around the block and pulled back in to see what was up. Hans Jr. got in to take it for a test drive and with me there in the car with him experienced the same problem. He amazingly told me it ran like a top and that it was the new clutch that I had to get used to. Fair enough. After giving them the major benefit of the doubt for a week and the car still running terribly (MUCH worse that when I dropped it off to them) I went back to see if they could dial it in. He blew me off saying it was the way they all run. He must think his customers are idiots... Believe me, after owning 6 bugs, 2 buses, and 3 Ghias, I'm intimately aware of how a Type 1 VW should run. After 3 return trips to try and get it running correctly I decided that I would be much better off taking it to a shop that is honestly concerned with getting a customers car running properly and addressing their concerns up front instead of shamelessly doing totally half assed work and grabbing the money while offering a warranty that isn't worth squat. I would rather have them tell me that it needs this or that and that it will cost me a couple hundred bucks to make it right instead of making my car run worse than when I brought it in and amazingly telling me it's all good! Never will I bring another car to this shop of hacks and I hope this review steers some people away from a similarly awful experience. I only wish that I had read all the bad reviews prior to me taking my car there. It would have saved me a whole lot of time, money, and trouble.
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