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Businiess name:
Cast
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Review by:
citysearch c.
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Review content:
I was there for Mother's Day Brunch. I would call is a ""mini"" brunch. The food was good but hot entrees could have more choices. It was only one serving station - meat curving. There were no your usual omelet or pasta stations. I would still give 3 stars for a nice decor and quality of food but gave only one star overall because of the limited selections,
poor service and a very unfortunate experience with the manager:
1. Wheat bread was not among the items, only while bagels. I asked for wheat bread. It was given to me in a napkin while I was standing in a buffet line with a plate in my hand. One would expect it to be brought to the table, on a plate. But it did not
matter after all because it was taken away by a waiter/busboy soon after I brought it to the table.
2. Utensils were removed from our table when plates were cleared out but new utensils were not provided. We actually had to hunt for utensils :).
3. Soup spoons were not to be found.
4. No one checked later on if we needed anything.
5. The restaurant employee at the hostess stand was short with me when I asked her a question. It felt like the restaurant was doing you a favor just for letting you in and we should not expect anything beyond that.
The restaurant adds 20% tip automatically to the bill - what is the incentive to be courteous to patrons, to be respectful?
I could almost see their point: if we were foolish enough to come there to expect a nice brunch with a pleasant service, we've got what we deserve :).
6. A waiter brought our bill in the middle of our meal though there were no reasons to rush us because there were a number of tables available. It almost felt like most employees were not aware that they were working in the hospitality industry :).
I have made attempts to reach a general manager or any manager or employee at Viceroy hotel/restaurant on the phone telling their operator that I'd like to relay my comments about my brunch experience - no one was interested in talking to me. I went ahead and left a detailed voice mail for a restaurant manager that she could make some improvements if so desired.
I did not want to be contacted and did not leave my phone number.
The most upsetting part came when the restaurant manager called me. To get my phone number, the manager contacted my son through his reservation info and told him that I did not like my Mother's Day Brunch. It was cruel! She did not have to reveal to him that I did not like the restaurant. This manager happens to be a woman, maybe even a mother herself. She did not offer me an apology.
Now my son is upset, I am very upset... I enjoy and value our time together very much and for obvious reasons I did not tell him about my dislikes about the restaurant..
It was a big mistake to contact the restaurant trying to help them to improve their service. Well, no more good deeds ... at least for a while :).
Followup on June 21, 2011: After 1.5 months of many ignored phone calls and emails to various managers I received a phone call with an apology and was offered a refund.
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