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Businiess name:
Creative Session
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Review by:
citysearch c.
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Review content:
My experience started out wonderfully with this company. After receiving our beautiful engagement pictures I was so excited and confident about our wedding album. Unfortunately we were SADLY DISAPPOINTED. Many of our pictures were blurry or had odd shadows around people and none of them were remotely true to color. The response to our wedding album from our friends and family was, ""oh we are so sorry."" After expressing our concern Brad left us a message saying he would do whatever he could to make it right. We have not heard from him personally since, only Tena. She did say that Brad had been having trouble with his camera around that time. Unfortunate for us, but I do understand that things happen. After MUCH persistence, discussion of an attorney, and a personal visit to their booth at Belle Chapel's open house Tena finally sent us reprints of our pictures. They are still off, but atleast she tried. The ironic thing is that they had the audacity to use our pictures as the cover of their brochure (which we found out at the Belle Chapel visit) and had 18 pages of our pictures on their website...all while knowing we were unsatisfied customers and not returing our calls!! Tena said that if I put together a CD of pictures she would make me a coffee table book as compensation for the problems and my patience. (This had been going on for about a year and a half.) I sent the CD certified and have not heard one word nor have been able to reach them. It goes without saying I have not received the coffee table book. .
Pros: Artistry
Cons: Quality, Professionalism (lack there of)
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