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Businiess name:
Chinese Gourmet
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Review by:
citysearch c.
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Review content:
I took a group of people to the Chinese Gourmet on Sat, June 11, 2011. None of these people had ever been to this restaurant. I had called ahead the day before and told the person answering the phone that I was bringing a group, but that I didn't have an exact count nor did I know the exact time we would be arriving at the restaurant. I asked if I called ahead about 30 minutes before we arrived with the info would they be able to accommodate us. I was told yes. On Sat I called again and verified the information. Again I was told yes they could accommodate us. About 30-40 minutes before we arrived at the restaurant I called again, gave them the count and my name. One of the couples from out group arrived before the rest of us, they did not have a table but told them to wait and they would see what they could do. I arrived and told the hostess that they should have a table for us and gave her my name. I was told at that point that they do not hold tables on the weekend. I explained that I had called ahead three times and was told the same thing. She said did you talk to a manager. I said no, nor was I told I needed to talk to a manager. I was told that they were working on it, I walked back to the rest of the group, and was then called by the hostess to talk to a manager. A very nice lady came up and asked about the situation. I informed her of what happened and just simply said that when someone calls in they need to be given the right information. As I was talking to the lady manager, another manager came up, his name is BILL. He made the situation worse by saying ""we have it taken care of so I don't know why you are even complaining and he keep it up, talking extremely loud."" At that point, I told him he was making the situation worse and he needed to stop talking. He keep it up. I turned to him and told him he needed to be fired, because his customer service was piss poor. On the up side the food was great and the service was great. I will not take a group back to this restaurant, especially on the weekend.
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