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Review content:
NEW Purchases
4 stars because they are not great discounters on retail items - probably because of contractual obligations with Apple. There have been a few times I've been looking for NOS (new old stock) on Apple products that were being phased out for newer versions, and they had them, but after tax there just wasn't enough savings for me as compared with an online retailer. It's a shame because I would much prefer to keep it local. That said, MacDocs is competitive with the Apple store, and for that reason worth giving consideration for purchase if you're planning to get something at the A store.
SERVICE/REPAIR - Five Stars
It is here where I've experienced the best of MacDocs (that is now called ""Simply Mac""- a company that bought MacDocs). First of all, you can call in and get some feedback from the service department. For me it's an hour drive, so lugging my Mac down there can be a pain - especially in my gas guzzler truck, and when your Mac is getting older it becomes questionable as to if it's justified to put in a repair vs replace, and it's nice to use the service dept as a sounding board for a ballpark diagnosis and cost of repair.
That said, taking it in is the only way to get a true diagnosis, so what you hope it might be (minor), vs what it may actually be (major), is a reality check you should keep in the back of your mind. You just don't know until you know.
So, the $64k question is, are they honest and timely: my experience every time has been quite good. And, the service dept in general is more accessible, and more interactive with your questions than I found the one time I took a macbook pro to the Apple store for a warranty repair on a CD rom drive. I had other questions about some issues I was unsure of as user, or repair issues, and the A store failed to appreciate that I did not want to continually leave my machine off there, or that I wanted to make multiple 2hr round trips (min of 4 hrs for drop off/pick-up). Mac Docs on the other hand has been very responsive to a litany of inquiries - willing to give you honest feedback, without forcing a drive down there.
I saw some folks on this review page who had bad experiences, like the guy with one key, or the flickering screen. and one guy said the building was a dump. As for the ladder, that's absurd: www.simplymac(DOT)com/locations/downtown-ut .They've got off-street parking, it's clean, and nice inside - a professional setting, and I feel secure leaving my Mac off down there. Don't hold them accountable for a few neighboring buildings that may be rundown.
When it comes to computers there are so many things that happen to them - so many variables that can make them seem okay one moment then bad the next, it's to be expected that from time-to-time a repair may not be 100% the first go-around. It's happened to me and Macdocs handled it honorably. What else can you ask for?
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