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Businiess name:
Northwest LLC
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Review by:
citysearch c.
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Review content:
My girlfriend and I eat breakfast/lunch at Roses on average of 3-4 times per month. Overall, I would have to say that the food is consistently good and service is good as well. One Sunday breakfast outing however was a very bad experience. Having worked as a server/bartender I understand how it can be difficult to give great service when you are ""slammed"". We were seated promptly in the lounge despite the large crowd. On our way to the table we clearly heard the bartender say to the hostess, ""no more!"" This should have been an omen to us. Again, I want to stress that 90% of the time the service is very good. However, when a restaurant is extremely busy and you still receive great service that is most impressive as a consumer. We were seated and waited about 5 minutes before we were greeted. When the server did arrive we placed our drink and breakfast order right away. After waiting over 30 minutes our food finally arrived. The server apologized and indicated that our food had been taken somewhere else. Looking at our plates I realized that both of my girlfriend and I were given wheat toast instead of sourdough. At this point neither of us cared. During the 30 minute waiting period it would have been nice if the server had kept us posted as to what was happening. Instead, we were ignored. Once the food arrived the server only came over to see how our food was when I happened to make eye contact with them. My thought was that our food was taken by another server and then returned. So instead of one table getting bad service there were now 2. This was a very bad experience. I still want to stress that this was a rare example of poor service at an establishment where the service is usually great; in my opinion.
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