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Businiess name:
Sakura Japanese Restaurant
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Review by:
citysearch c.
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Review content:
My husband and I ate at this restaurant on December 26, 2007. We ordered two meals which came to a total of 36.86. When I gave the waitress my Visa checkcard to pay for the meal she returned with two receipts, one in the amount of 56.00 and one in the amount of 36.86 and explained that the 56.00 was a mistake and would never be deducted from my account. I checked with the owner to make sure that she was correct and paid the other bill in the amount of 36.86 to which I added a tip totaling 40.00. When I came home from the restaurant I still felt uneasy about the situation so I went online and checked my bank account to find that they had billed me twice, once for 68.00 and again for 43.00. Neither of these amounts were ever authorized by me and I never received receipts in those amounts. I called the restaurant right away, as it was after hours by the time we got home, and spoke to the owner, Bruce, who denies that he charged my card for either amount despite me having proof from my bank. He also explained that they automatically add 20 percent to your check without your permission for gratuity. I checked the menu and every sign in the restaurant, none of them disclose a 20 percent gratuity, only 16 percent which they only state will be charged to parties of 8 or more. Neither of the receipts that I saw included this gratuity and the only receipt that I signed and authorized to be charged was for 40.00. I went to my bank the next day and spoke with a manager who explained to me that it is illegal for them to add that to your bill without your consent and signature and that it is considered electronic fraud. This issue still hasn't been resolved by the owner, so be careful when you go this restaurant, they WILL rip you off!
Pros: Good food, used to eat here alot.
Cons: Credit card fraud, illegal gratuity practices.
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