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Businiess name:
Drain & Air Rescue
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Review by:
citysearch c.
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Review content:
Prior to calling Austin Drain and Air Rescue, I had very bad experiences with HVAC repair. My yearly tune-ups were done by one company, but i was dissatisfied with their service so I switched to Sears home service. The first sears tech came out and pointed out all of the things that the previous company had done wrong. he sprayed down my coils, checked my drain pan and said that everything was good. About a month later my system went down. I called Sears back out. A second tech came out, pointed out how the drain was clogged and should have been blown out when the last tech was here. He fixed it, but could not figure out why the system wasn't operating properly. He said that my system was too complicated and I would probably just have to have it replaced. Needless to say I gave him 2 thumbs down. After another bad visit from Sears, I decided to give Austin Drain and Air Rescue a try.
First great point, when I called for service, someone actually picked up the phone. no voice messaging service, a true live operator.
Second great point. I called at 2:15 pm, and was slotted in for service that same day between 3 and 5 pm. 30 minutes later they called back to tell me that a tech was on the way.
Best point: The technician showed up (his name was Josh). He was very knowledgable about the systems and did a wonderful job of educating me about how my system works and what I can do to help maintain it. He fixed my problem rapidly, and showed obvious care and concern about the wellbeing of my newborn infant. Sears couldn't have cared less. He also educated me about some products that they offer to help cleanse the air of nastiness. he did all fo this without being pushy or overly-aggressive. it was more of an informational session.
To sum it up, I was a skeptic of all things related to HVAC repair, but I feel better about placing my trust in Austin Drain and Air Rescue.
Thanks, Josh!
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