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Businiess name:
Randazzo Tuxedo Rentals
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Review by:
citysearch c.
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Review content:
We ordered vests and ties on a Friday night about 5:00 pm. A turn of events caused us to have to cancel the order. We went in to the store the very next day about 11:00 am. The man that waited on us said he was unable to credit our charge card - it would have to wait until Monday for the manager. I called on Monday to confirm the cancellation - they charged back all but $40. The Sales clerk indicated that this was per the owner. When I asked why they were charging me $40, the sales clerk indicated that they had already placed the order for the items. Ok heres where it gets stupid. Lie #1 turns out the man we spoke with on Sat, that couldn't do the return was the owner. An owner of 50 yrs knows how to do a refund. Lie #2 the guy on the phone said they had already ordered the items and thats why they were keeping the $40. However the owner had already told us on Sat that these items were in house and did not need to be ordered. I then stopped into the store to try to reason with Mr. Randazzo - and was told I was lying about the reason for the cancellation and they were not going to refund the $40. I then showed him that the company we ordered the tuxes through gave us and all of the groomsmen a full refund - on the exact same day we were cancelling the vest with him. All we got from Mr. Randazzo was ""that's my policy."" So to sum up my experience I was charged $40 to walk through the door.
Cons: Store policy over customer satisfaction and service.
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