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Businiess name:
Hertz Las Vegas-Paris Hotel and Casino
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Review by:
citysearch c.
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Review content:
The hotel decor great. I've been to Paris and the shopping 'streets' and Eiffel Tower replica was amazing. Rooms were ready on time and clean/very nice. So our stay was fine in that regard. Two problems: first, DO NOT use the express check out. I did and am regretting it daily. It's been a week and I still have no bill in my email accounts - they even messed up my alternate email address somehow. I tried to call to straighten it out but the main hotel just turfed me off to their 702-946-7000 number and that is a perpetual hold. Aftter holding for 20 minutes, someone answered and hung up before a word could be uttered. So I called back tried again with similar bad luck. Called the actual hotel number again (877-796-2096) and they just went silent when I asked how to handle this. I've now been told I have to send an email request for my bill and a response from their accounting/billing division will take anywhere from 3-5 days. Well, I've been waiting a week already, so what's another week?
Second, don't expect good food service. The food in the restaurants were "okay" (we didn't get sick, so that's good), actual service by wait staff was slow (even during off-peak times) - the majority of the food service personnel were totally impersonal/rude (except for one female waitress at 6:30 am) - this poor service s not the part of French culture towards Americans they should be replicating in a luxury American casino. Oh yes, if you want 'real' european/french hot chocolate and not a machine instant brew - forgettaboutit. Go to Starbucks.
Pros: very nice room and cool decor
Cons: trying to get/correct hotel bill once home
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