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Businiess name:
Grayson Collin Appliance & Air Conditioning
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Review by:
citysearch c.
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Review content:
I called Grayson Collin Appliance on April 17th, It is now July 25th and I still do not have my refrigerator repaired.. The initial service call went ok. The guy came out, diagnosed the problem, and said someone would call me on Monday (the call was on Friday) to outline the costs of the part needed (the door needs to be replaced due to a malfunctioning ice dispenser). Nobody called.. I called Tuesday, they took my name and said they would call back. Nobody called back.. I called on Thursday, and Friday and into the next week!.. Every time, I was promised a call back from someone with the information, but nobody called. A week later, I was (amazingly) told that a courier must have lost the paperwork!. Starting over, I gave them the information on the model etc.. They were to check on getting a door and call me back.. Nobody called. Eventually I was able to talk to someone there that knew something and they went to order the door 6 weeks later, they called me to tell me the order was in and we scheduled an install appointment. I took off work to meet the installer, but he showed up without the door!.. Instead he had a front panel for the icemaker? Of course it did not fix the problem so he took it back.. I called the front office again but was told they have no paperwork until the repairman returns. (why the repairman carries around my entire folder is beyond me!). They were to call me back by 5:00.. nobody called. I called them again, was put on hold, and finally gave up after 9 minutes. Even the repairman told me of problems inside the company. They evidently have a good amount of turmoil. I am amazed that they can be in business with such amazingly poor performance. So now I am off to try to find a responsible repair company. I have essentially wasted 80$ for a service call and almost 3 1/2 months of time. This company should be ashamed of themselves. If you are wise you will stay away from Grayson Collin Appliance.
Pros: absolutely none.
Cons: extremely poor performance. un-organized. flip attitude frustrating
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