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Businiess name:
Gateway Dental Group and Orthodontics
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Review by:
citysearch c.
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Review content:
I was very excited to find a brand new dentist office close to my work location. I was very impressed by the office when I went for my initial appointment. The office is very high tech - they have all the latest and greatest. I was slightly irritated to find out on my arrival that they wouldn't do a cleaning that day - just an exam with the dentist because they only have a hygenist that works 2 days a week! I am pregnant so they could not take x-rays which I could tell didn't make them happy (less money in their pocket). They actually suggested that I ask my OB/GYN for permission to receive dental x-rays. Keep in mind I HAVE NEVER HAD A CAVITY IN MY LIFE - I probably have one of the healthest mouths around. However they insisted that I needed "deep cleanings, special rinses, etc." I politely listened and scheduled my cleaning appointment on the way out. I was annoyed to learn they couldn't see me for another 3 weeks since they only have 1 hygenist there 2 days a week. I went for my "cleaning" appointment and told them that my OB did not approve the x-rays and that I just needed the regular cleaning. They again tried to up-sell me by telling me that I needed an antimirobial rinse that day and also that I needed a special "deep cleaning". Of course the rinse would cost an extra $75 and the cleaning was only 80% covered by my insurance. By the way, I've had the same insurance for years and I've never had to pay a penny out of pocket for preventative dental work. I told them I did not want these things, that I wanted a normal denatl cleaning - whatever was covered 100% by insurance. They actually REFUSED to clean my teeth unless I agreed to their special cleaning that I had to pay more for! I asked to talk to the dentist and learned he wasn't even there! SO they were technically breaking the law by having a hygentist treating patients without a dentist at the practice. They actually turned me away! This place is all about making money. STAY AWAY! Don't get drawn in by the nice new location in Bressi Ranch. Plus, you cannot trust anything they say. How can you tell if they are being honest about the services you need, when they tell every patient the same story? You will get much better service and not have to pay out of pocket if you go somewhere else!
Pros: New office, good location, high tech equipment
Cons: up-charges for all services, charges above insurance
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