$100/hr Labor figure is out of this world. Billed for additional extras I didn't want, need, or was ever asked about including extended warranties on labor and windscreen wipers.
4 Hours labor charged to replace fuel pump & fuel filter - this is not a 4 hour job unless it is your first day as a mechanic.
Then they try to push you to complete their survey - asking you to give them a 9 or 10 otherwise you don't get the chance to win their drawing for a $10,000 prize. Sounds a lot like buying positive feedback to me. SHADY COMPANY. Will NOT use again, but I WOULD recommend them to my worst enemy...