I’ve had horrible experiences with Qwest tech support, trying to get service for my Macs. The language barriers are huge, and I’ve ended up struggling to solve my problems myself. I recently lost access to my msn premium account and contacted Qwest. After hours speaking to many people, I was told Macs could no longer use msn premium services. After I complained, a man in the “dsl loyalty department” offered higher speed dsl services at the lower lifetime price I’d been paying. I questioned him repeatedly and was assured the offer was genuine.
Of course, the bill showed over a 50% increase in my dsl bill. After hours talking to several different people, I was told the first loyalty man had lied, I was lying, I was stupid, and I was crazy. The men I spoke to would not answer my questions, and the last man refused to let me speak to his supervisor, saying he didn’t know who his boss was. (Some of us should be so lucky!) After years as a Qwest customer, I plan to find another service and to let the world know what a ripoff, disrespectful company they are. I urge you to do the same.