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way too long to fix nothing! - Review by Dana W | Phillip Thearle's Autowerks

Phillip Thearle's Autowerks

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way too long to fix nothing! 2/25/2008

I came in to get an estimate on my 2000 saturn and I thought I was getting great customer service. I took it in on January 28th. they did an estimate that day, which I thought was great. But nobody told me that it would take weeks to order the parts for my car. Nobody bothered to tell me that since my car was driveable, i should still drive it, or run the risk of running out of car rental insurance! So here I am a month later with no car and no car rental insurance so I am paying out-of-pcoket for a rental car. They still never called me to tell me that my car would be ready a week after they promised it, and I had to hear it from my insurance company who told me I better be prepared to deal with the fees. This place sucks! more
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