I bought something the other day at Romy's and paid cash. I took the items home and found they didn't match the items I wanted it to. I returned the items for a refund but to my surprise they don't refund cash, only store credit or exchange. Make sure to read the fine print on your receipt as well as the small sign posted by the register. I asked for a contact person at headquarters that I could take my complaint to and the clerk said she was not allowed to give out any phone numbers or email addresses. She did try to call her manager to talk to me but she was unavailable at that time and could not be reached until 20 minutes later. I will never shop at this store again and I will spread the word to all my friends that no matter how cute the clothes are you can find just as cute clothes and probably better quality at other stores that honor a refund of a basic cash purchase.