My wife and I bought a 2008 Civic EX from Leith last night. We used several avenues to find a a low price- USAA and NCSECU car buying services, several websites, Consumer Reports car reports, and spoke to a couple of dealerships. I emailed Leith the best offer I could get from Crown Honda in Durham and Leith beat it by around a thousand dollars. By email.
We went to the dealership, signed papers, and left. It took about 1.5 hours since we'd agreed to everything via email prior to even visiting the dealership. Our salesman was nice, funny, and respectful. The financing guy was too. In fact, we were approved for 2.9% financing over email. I highly recommend the electronic route.
As an aside, I called the salesman we'd been talking to at Crown to let him know that we purchased a car at Leith and he tried to browbeat me for not buying for him. It left a very ugly impression and my wife refuses to consider them for Honda service although they're much closer to us than Leith.
Overall, we got no bull and were very satisfied with our experience at Leith. If we had even sensed the disrespect that the previous reviewer alleged, we'd have split in a heartbeat.