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The worst hotel stay I have ever had - Review by John B | Andrew Jackson Hotel

Andrew Jackson Hotel


The worst hotel stay I have ever had 2/9/2008

Do not stay at the Andrew Jackson Hotel. I have never experienced any hotel stay like this one in my life. I have stayed at hotels during Christmas and New Years and have never encountered anything like this. My wife & I really wanted to stay at this hotel, instead of a chain hotel. I called the hotel on Dec. 26th to confirm my reservation of a double bed room. The staff said my reservation was fine. I told the staff we would arrive at 10:00 p.m. on Dec. 29th. The moment we checked in there was a problem. The staff told us the heat was broken in our double bed room. (the hotel web site states that the rooms are heated, it was 40 degree weather). I was told they were working on fixing it. Fine, we took a single bed room, our friend was not arriving until the next day. The next morning my wife asked about our double bed room. My wife was shown a double bed room and the front desk clerk stated the maid needed to clean the room first, then it would be ready for us. We went to breakfast, then returned to the hotel an hour later. Upon arriving, the same desk clerk informed us that we could not have the room. When we asked why, we were told we had to call Travelocity, since we did not have a contract with the hotel. My wife asked if their sister hotel St. Pierre had any double bed rooms. The clerk said no. In all the years and places I have travelled, I have never heard of being shown a room, then told I could not have it. Usually, if there is a problem, guests are upgraded, not downgraded. There was no physical way 3 grown adults could even fit into the small single bed they gave us the night before. I called my credit card company with whom I reserved the room with. After they contacted the hotel, they told me to check the hotel St. Pierre. My wife & I walked 3 blocks to that hotel. They indeed had "2" double bed rooms available (we were just told by Andrew Jackson Hotel staff there were no rooms available). We stayed at hotel St. Pierre until 1/1/08. To be fair to the Andrew Jackson hotel, I emailed the G.M. after we returned home, asking why we could not have a double bed room that we had reserved. He replied that he was "vaguely familiar with the situation" and that he would get back with me. I never heard from him again. My credit card company contacted the hotel & the G.M. stated he would resolve the situation with me personally. When I told the credit card company he had not gotten back with me, they contacted him again. The G.M. told the credit card company that the hotel server crashed and he had no information about what happened during my stay. He offered me a 2 free night stay at the hotel. I declined. Why would I go back to this hotel? First my room wasnt available, then it was available, then after it was shown to us, it wasn't available. Their sister hotel had no double rooms available, then it had 2, but the one room with heat (in 40 degree weather) was an extra charge of $20 a night? It has taken me over 1 month to get this situation resolved & I still have no explanation of what happened. I love New Orleans, and I will go back again, but I will never stay at this hotel again. more
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