we've had lots of problems getting our television fixed from Andersons, so it's not that the store is bad, it's that the service center seems bad. we called them last October about a problem with our television and it's been almost 6 months. they don't call to follow up and now our tv has been in the shop for 2 weeks. initally they tried to give us a loaner that looked older than dirt. we refused it and they did send us a descent one. the woman Mary who is in charge does seem to be helpful, so deal with her!