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zero customer service - Review by great customer s | Genesis Salon

Genesis Salon


zero customer service 12/13/2007

i must say...this salon definitely needs to learn that the customer is worth the wait!! I made an appt here...I got off work early (which I hate doing), and was planning to make it to my appt early. However, I was stuck in horrible traffic on hwy 124! After realizing I was going to be a few minutes late....I called the salon to let them know, and to my surprise...they CANCELLED MY APPT! I was 5 minutes away from their front door......and they told me I would have to reschedule!!! So....needless to say, I did not reschedule, and I have never been back! I always tip very well....and my last hair sylist (whom I had for 10 years) would have never done this!! lost a great customer! more
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