I used this for a company party and they were 75 minutes late to pick me up. Thus, I missed much of the party! Their excuse: not enough cabs. But I called to schedule the cab 3 hours early. Terrible company and very unhelpful. When I tried to call them it took me 10 minutes on hold each time and they kept telling me the driver was a few minutes away. Not "kinda lame", totally lame!