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Horrible experience. I won't be going back! - Review by Tara L | City Salon & Spa

City Salon & Spa


Horrible experience. I won't be going back! 11/26/2007

I should have listened after I read the poor reviews on Yahoo, recently. The atmosphere is nice, but that's about it. First of all, the girl at the front desk had gotten my appointment mixed up with another girls and either didn't see me sitting (RIGHT IN FRONT OF HER!) or pretended not to, and like an idiot I had already given them my Visa number because I had had a VERY crappy massage there a few days earlier and she ended up charging me for not showing up unbeknowest to me while I was sitting right there, reading a magazine. When I noticed on my watch that 15 minutes had passed since my appointment time, I went up to the desk and asked another girl (the girl who had mixed me up had apparently left) why my appointment was taking so long. After about a half hour later, she realized that my appointment had been mixed up with another girls and asked me if I wanted to reschedule because if that wasn't bad enough, the girl who was set to do my hair hadn't even shown up yet! I left out of there steaming and found out about threeweeks later they had charged me full price for not showing up! I then called the salon's manager who was still there at the time before she moved west and explained this situation to her, and she told me that I should have filed a complaint on the front desk employee that day, but I did not know she had charged me nor did I care to remember the girl's name. And I agree with an earlie r post, even the waiting area seats have price tags on them. What a joke this place was! more
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