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The BBB report: http://dc-easternpa.bbb.org/report.html?ID=1829&wlcl=y - Review by Em C | Alexandria Appliance Repair

Alexandria Appliance Repair

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The BBB report: http://dc-easternpa.bbb.org/report.html?ID=1829&wlcl=y 11/17/2007

DO NOT GO USE THIS BUSINESS Saturday November 17, 2007 3:40:12 PM BBB of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 BBB Reliability Report May Not Be Reproduced for Commercial or Sales Purposes Alexandria Appliance Repair 3118 Mt Vernon Ave Alexandria, VA 22305 Alexandria City County General Information Original Business Start Date unknown BBB File Opened June 08, 2004 Principal Contact Mr. Jimmy Keller (Owner) Complaint Contact Mr. Jimmy Keller (Owner) Other Contacts none BBB Member This company is not a member Type of Business Electronic Equipment & Suppliers-Service/Repair Appliances-Major-Service & Repair Appliances-Small-Service & Repair The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). Customer Complaint Data Number of complaints processed by the BBB over the last 36 months: 37 Number of complaints processed by the BBB in the last 12 months: 18 Complaints Concerned: Service Issues (9 complaints) 3 Resolved 6 Company did not respond Credit or Billing Disputes (5 complaints) 3 Resolved 1 Unresolved 1 Company did not respond Delivery Issues (3 complaints) 3 Company did not respond Refund Practices (2 complaints) 1 Resolved 1 Company did not respond Repair Issues (12 complaints) 5 Resolved 2 Unresolved 5 Company did not respond The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgement on the validity of complaints filed. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Information This Business Operates under the Names Alexandria Appliance Repair Addresses 3118 Mt Vernon Ave, Alexandria, VA 22305, Alexandria City County Phones (703) 548-6480 (703) 548-6480 Reported on Saturday, November 17, 2007 As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report. © 2007 BBB of Metro Washington DC & Eastern Pennsylvania more
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