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Bad Experience with Service Department - Review by Omar M | Freeway Honda

Freeway Honda


Bad Experience with Service Department 11/10/2007

So a couple weeks ago I took my 2004 Accord Coupe for a major service at 100K+ miles. They charge me over 200 dollars and tell me everything looks fine, except I need a brake fluid flush (typical way to pad the repair bill). Of course my fluid looks clean. Funny thing is I notice that my coolant level was near the bottom and they completely missed it. Over the next few weeks I keep having to get jumpstarts because my battery has died.When I go to an independent Honda shop they test the battery and tell me its defective (its only a 18 months old). I call back Santa Ana Honda and Johnny Marker, the Service Manager calls me back and promises to make it right. I go back and he replaces the battery and tells me he'll give me a free service in the future. When I go to get new brake pads from the parts department his employee tells me he authorized me to get a whopping 10% off! Hot damn...I'm supposed to be excited about 10% off brake pads that run 65 dollars when their sold online for 42 and Santa Ana Honda gets them for about 20 bucks. I have had an awesome experience at Kolbe Honda in Reseda and Corona Honda. Stay away from this place. I work two jobs and go to school at night. Theres no point paying so much for a major service when all they mostly do is "check" items then neglect to check the battery and not even notice my coolant level was low. more
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