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Response to Karen L. - Review by Brigitte R | The Face and Body Studio

The Face and Body Studio

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Response to Karen L. 11/9/2007

Around the time of Karen L's visit we were remodeling our back office and therefore had no place to have a cup of coffee. When our clients are in the treatment rooms we all go back to the bathroom area where there are two sinks. One is designated for myself and my staff. This is where we wash our hands before ever client since the sinks in the treatments rooms are always sanitized between each treatment and strictly for the use of our clients and their treatments. After we wash our hands in the back we sanitize our hands again in the treatment room with a liquid sanitizer; after all, we just touched the door knob. As far as telling clients the products and procedures we use, we ask every client if this is her first treatment and then inform her about the steps of the facial. Most of our clients simply want to relax and not talk. As far as the treatment, one treatment cannot undo years of problematic skin. If you have acne, because we exfoliate and uncover hidden congestion in the skin, yes sometimes the skin can look worse first before it gets better. Any clinical esthetician or dermatologist will tell you the same. The products we recommend are not based on price, but are based on ingredients and results. Because these products are pharmaceutical grade, yes they are more expensive than your typical drug store products. Skin can still be very active after a corrective treatment, therefore when Karen L. called back to inform us about this situation trying to help was the aim in suggesting another treatment. After 40 years in the beauty industry it still amazes me how some clients can misconstrue our intentions to help as trying to push products and treatments. What can also influence the outcome of a treatment is what clients' have done or used on their skin in the past. It is our policy to satisfy each and every client. If we fail to deliver great service, however unintentionally, please give us the courtesy to correct our mistake. Brigitte Rogers more
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