I experienced what the few of you have experienced. It was a long wait and the staff was unprofessional and rude. It was such a long wait I couldn't even have my full appointment. I asked the receptionist for the Doctor's email or voicemail and she did not give it to me. She wanted to forward the message herself. Needless to say I researched the Dentist and his cell number happened to come up. I gave him a call and complained. He got right back to me and when I showed up for part 2 of my appointment, the staff greeted me right away and I didn't even have to wait. They even gave me the cleaning that they said I couldn't schedule until next month. The dentist followed up with me to inquire how my visit went and I let him know it was a great turnaround. He is a nice man. So, I will go back.