On the outside Lucky's looks like the place you would want your pet to be but it's not! Customer service is terrible I'd call and leave messages because they would never answer the phone and they would never call us back, when I finally got in touch with them the price that was quoted for what we wanted was totally different when we got there. instead of $23.00 it was $41.00 we took it because we already had reservations. We brought can food and treats in case they didn't provide them, they ask what her routine was and seemed like they were writing it down. We felt comfortable leaving here there. Four days later we picked her up, they had not fed her any of her can food, it looked like none of her treats had been used. We decided then never to use this place. Next week she started whimpering, I took her to the vet and was told that she seemed to have a pulled neck muscle and had swollen anal glands. I can't prove that this was caused by her treatment at the spa but this had never happened before. It seems to me instead of all the money they must spend on advertisement they would hire better customer service and animal handlers. I will make sure that if anyone ask me to recommend a pet spa I will warn them about Lucky's!!!!!!!!!