My experience with Albert Lee was exactly as I was warned. They are happy to sell you appliances and collect your money, but once they get your money, they want nothing to do with you. They sent me damaged items and some of the items were wrong and not what I ordered. They would not return phone calls and when we did touch base they refused to take any returns or fix the damaged items despite them being still in the box.
All I have to say here is - buyer beware. You better inspect your appliances throughly right away and deal with them immediately. Our salesman ordered the wrong item for us and then insisted that it was what I requested. They also would not take the item in return. I spent $25K there and let them know that I will never be back and my contractor also says that this is par for the course for them - he will never refer a client to them again. They understand this and dont care, which is a great example of how they value their customers.