You obviously never had your children in any other day care. I worked for a fortune 500 company in MA. They have a day care on site and if you are late the cost is $10 for the first minute and $5 for each additional minute. Therefore we would always pick up on time. Do you know the reason why they do this? The wonderful teachers at Turtlefun actually have families that they need to take care of. Maybe you should think about your kids and leaving them to be the last children to be picked up. It's a little scary for small children to have to sit and wait by themselves with the teacher for you to show up.
Kerri and Holly are like 2nd mothers to my son. They are always available to help with caring and nurturing my son when he needs it or just because. I have asked them both for advice about dealing with situations at home and they have given me direction to use at home and it has changed my son in a positive way. He loves going to Turtlefun and seeing them. We think of Turtlefun staff as part of our family.
Also as far as food allergies, the school lets you know in advance that they serve peanut butter and other products that children may be allergic to. If you don't want your child eating certain foods you should have mentioned it to the staff. Every room has a chart with what foods each child can not have.