Bought hardwood floor from sales person in Blue Ash and things seemed to go south from there. I had to call several times before I finally got through to someone else at the store (my sales person never returned my calls) to try to get my installation scheduled. I had to call to schedule the installation myself and was told that they did not call me to schedule because the sales person did not turn in our paperwork. We made the installation appointment and planned to go out of town as to facilitate the installation and finishing of the wood floors. McSwain said that was not a problem and put a note on our account that the contractors were to get the key from across the street. We returned home a week later to find a "sorry we missed you" note asking us to reschedule the installation. We called and rescheduled, again. The contractors have not shown up on two occasions when they said they would be there. This whole installation has been a nightmare and I just would like to warn the next person who is thinking about using McSwain to install a hardwood floor.