That is one word that can sum up Sachem Dental as a whole. They charged me for fillings up front and told me several times that my insurance wouldn't cover the procedure. After calling my insurance provider I was refunded my money and advised to switch dentists because of this occurance. They are too big to keep track of their patients and/or care about them. I had to pay wisdom teeth surgery out of pocket because they messed up my insurance information. It was the worst experience I've ever had and I advise anyone considering them to think again. I have yet to be refunded. Incompetent.