Dosha Hawthorne is a funny place. I live in the neighborhood, and visit for services several times yearly, since they opened. Location is convenient, but the rush-rush atmosphere downstairs is not so nice. Jets usually broken on the hot tub, which you pay for as part of a massage. The massage/facial therapists & hairstylists have always been lovely people with a healing touch. The pedicures have been mixed - there were a couple of nutcases on the pedicure staff for awhile who would spout their own vehement political views during the service - not relaxing. But the main issue is the management/counter staff. They are overall snooty & suspicious, acting like they're doing you a big favor by letting you visit their spa. The cashiers/greeters have an in-your-face sort of style. They seem haughty & snippy to me, compared to the more caring licensed staff. I brought my 76-yr old mother for a treat one time, and the 20-something young woman at the counter addressed my mom by her first name. Yikes! No manners! Also the therapists/stylists do seem to know the product line quite well (I use the products & enjoy them) but the mgt/cashier staff apparently does not receive the same product training? Very rapid staff turnover in all positions. I am told by former workers that Dosha mistreats its hourly staff, cutting schedules to make workers ineligible for insurance. However, all in all, the individual treatments have been lovely.