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A bad situation made right by Owners - Review by Tipton T | City Discount Appliance

City Discount Appliance


A bad situation made right by Owners 9/5/2007

We bought a stackable washer dryer from these guys and the washer door was broken during delivery. We were having problems getting it taken care of and frustrated with the manager at the store for his dismissive attitude. We also couldn't figure out which stacking kit to buy, and the manager was sending us the wrong direction for that, too, adding to our frustration. Feeling jaded by the store and helpless to do anything but complain, we decided to write some negative reviews online to warn others. Within a few days we were contacted by the owners of City Discount Appliance who were horrifed at the bad customer service we had experienced and determined to make things right immediately. They purchased the correct stacking kit for us - hand delivering it to us the same day - and paid us back for the improper kits we had purchased and for time lost in the whole hassle. I was very impressed how the owners jumped in and handled things. They restored faith in a business that I would never have gone back to. It's nice to see that businesses are still willing to take care of the customer. more
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