Surpises. Like rent increases at the drop of a hat...any hat. My rent started at $790 and is up to $925 after only 18-months. Like losing all the perks that coinvinced you the move was a good idea in the first place. Like surprise rules and issues you do not learn about until you have given notice at your old place and are literally in the process of signing the rental agreement. Like having a contractor to meter your water so you pay 15% more than you would straight from the City of Seattle. Like $1.50/per load for the wash and dryer...up 50% in one year. Jennifer is very difficult to deal with. She acts like you are just being a pain in the butt if you have a complaint.