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Service Department - Review by Jackie P | Power Toyota Scion Irvine

Power Toyota Scion Irvine


Service Department 8/21/2007

I purchased my vehicle at Power in Irvine and since 2004 had the oil changes done there and did not have any complaints. They were always nice and very attentive so when I went in this year I was shocked at the lack of attention to the customer. I sat there and was not acknowledged until I asked one of the guys that takes the cars to the service area if there was someone that could help me and I told them I had an appointment and then this jerk named Frank Lambey comes out and barely acknowledges my presence and starts going on about how much service I need on my car before he even goes and checks my records. I have to tell you Frank has got to be one of the rudest jerks that works in the service department at this dealership and let's just say because of him and other problems at that dealership I am now paying more and taking my car back to my personal mechanic. He may cost a little more, but let me tell you Customer Service is huge with me and my mechanic bends over backwards to help you and has a great attitude with his customers and that is why I keep going back and you would think it would be with Power in Irvine. I am planning on writing a letter about this dealership because they should not be allowed to be in business if they treat customers the way they do. Take my warning and don't ever go there. (J). more
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