I'm a guy and have been going to Freddy & Liana's for about a decade. I've had my hair cut by the same woman (except when she was on vacation), because she's THAT good. She's also extremely busy. I found her by accident when someone had canceled on her at the last minute. I agree with the others who say you should never walk into a salon and ask for the person who is most available. There are many popular stylists to choose, each with a different set of specialties. You just have to do some research to figure out which one is best for you, as with all salons. So ignore the negative reviews... F&L is no different than any other salon, but you have to do the work.
By the way, this place also has frequent specials with excellent prices on shampoo and other hair care products.