I have always purchased my appliances from Yale Electric and found them excellent in pricing, manner, and follow-through. About 5 yrs. ago I purchased a top of the line - glass stop - electric stove. I did not use the oven for quite awhile - old micro. When I finally did I had guests sitting at the table - it was almost a year since I had purchased it - and the oven just fizzed out. I called GE (I had an extended warranty on Yale suggestion). GE would do nothing - Yale Electric had just taken over GE's Warranties and they promptly came out and replaced the mechanism of the stove and it's been perfect ever since. I have such faith in them that I ordered my Washer & Dryer plus air conditioner over the phone from Steve and was very satisfied with what he sent and the prices, too. Grace (Nathanson) Taglienti P.S. They installed everything with no problem.