I had a bad experience at Michelangelo's. I was supposed to go to one of their hairdressers and scheduled an appointment three weeks in advance. Lo and behold, their receptionist calls me on what turned out to be the stylist's last day and tells me she won't be working there anymore and suggested that I come in and see someone else. I believe she knew about this well in advance because I believe the stylist would probably have given notice just to remain on good terms with them, and they put me in a position where I would have to see just anyone without having first seen this person's work. Someone at an upscale salon should know better. When I called back, their answering maching picked up saying that they were busy but did not list their hours, which would have been a good business practice as well. Since they were such bad business people, I can only imagine what else they would foul up, and I found somewhere else to go.