Hey Becky J should be thankful. She was able to get the president to check into what was happening and got things done. Many times people are not that fortunate. I know people that never get their issue resolved. If she likes the home remember that the next time they look at buying. Also do not be hard on the manufacturer. Unless they hear from you they may not be aware of the short comings of their dealer network. When push came to shove they backed her up.