I have frequented OUAC in Westlake on numerous ocassions and have always found the women who work there to be extremely friendly, very helpful, and wonderful with the children. While shopping in the store I have seen some children abuse the toy section, running and screaming thru the store, and messing with the equipment that is for sale. Meanwhile the mothers of these children are ignoring their kids running rampant in the store and doing whatever they want totally unsupervised. I sympathize with those women who work there who have to put up with these mothers who feel they can just ignore their kids while they shop. It is a matter of total disrespect. They could not do that at any other retail toy store. Disrespectful children in the store and mothers who ignore them makes shopping rather unpleasant sometimes for others. OUAC is a wonderful shop with great namebrands, great items, great prices and a great staff!