I was a customer at Serious for years and have since moved out of state. for 5 years i have been trying to find a store with as good a selection and as good/courteous management and failed at every turn. I always just figured that i was spoiled growing up with Serious Comics in my town. I actually recommend to the person who had a bad experience to give them another shot. unless things have (no pun intended) seriously changed, this must have been some kind of fluke and or misunderstanding.