We have been using Primary Ped's for over 10 years. I know that at times I have waited. But when my girls have really needed something, say time to take out 7 stiches from the cheek or antibiotics for Lyme disease, the staff has been there. Always. I can always count on Dr. Gadsby, to listen and understand where I'm coming from. My 22 year old still wishes she could go there.