I am so glad that I found them! I tried to color my own hair at home and ended up turning it orange. I was so upset I didn't want to go out in public. I didn't know what to do. A friend of mine recommended the stylist she goes to. So I called them (I was barely able to keep from crying) and they were able to work me in right away. The girl was very friendly and understanding. She did an excellent job. When I left my hair was a beautiful blond. I will never try to color my own hair again. The Total Look is the only place I will go to now.