Gambino's does have great pizza, I have to admit that BUT the service for delivery is TERRIBLE! Out of the last 5 times we were made to wait more than an hour for our pizza which usually arrives cold. A few times it took at least two hours. One time we received a call from them saying the delivery driver had disappeared from the job and we could have our pizza free is we would go pick it up ourselves. Customer service really needs to be reviewd in my opinion.
The last time we ordered we were told that it would be an hour before delivery. We waited an hour and fifteen minutes but still no pizza. When we called to check the status, the person said she was sure they told us an hour and a half or two hours. She was insistent on this point and we felt lied to as customers. If we would have known it was going to be that long, we probably would not have ordered. Given it was very cold and snowy outside, we were willing to allow a bit of extra time but the delivery problem is consistent no matter what the weather.
We also feel that while the pizza is great, it's way overpriced. The cost of a large taco pizza was more than $18.00.
My suggestion would be to give the customer an honest estimate of how long it will take so that the customer has a choice of waiting or not. The other suggestion would be to hire more delivery drivers or tell the customer that they cannot deliver within a reasonable amount of time.
I hope that it will improve because we really like their pizza.