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Disappointing - Review by Kat H | Derby Salon

Derby Salon


Disappointing 6/19/2007

When my younger sister came to town we decided to treat ourselves to a spa day. After reading the reviews we decided on Derby Salon. It looked like a hip, fun place so we were excited when we booked their "girlfriends" package. We made appointments and then confirmed the day before that our selections were booked correctly. The Derby advertises the package we choose as "Time to catch up with a friend while you enjoy some pretty pampering" however when we arrived we were told that one of us would have to go before the other and that there would be a hour gap between services. They did finally work out more reasonable timing but only after I insisted. The manicures are done by the front door (which was left open to the draft) and pedicures are in back so my sister and I wouldn't have been able to visit at all. The cosmetologist who did my mani/pedi had training to do nails but complained about her profession and frankly did not do a very good job. I felt the services were rushed (I left with gritty exfoliator around my jaw-line and in my nose) and the customer service was poor. I would have left when they argued with me about the timing but my sister really wanted the experience and her spa services did seem slightly more professionally managed. more
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