The manager of the Virginia store (Tony) was incredibly rude. He wouldn't listen to what I was looking for (a new chimney with a gas insert) and kept cutting me off. To top it off he called me an "asshole" in front of my wife and 4-year-old child. Who on earth would say that in front of a child?! They might be experts in fireplaces but I'll never work with them to find out. If you feel you must go there, I'd call ahead to see if Tony is working.