I spoke to a lady on the phone who was very kind and knowledgable. I asked for advice regarding the purchase of an area rug and explained my choices. She e-mailed me more rug images per my request and gave me honest feedback and then they brought the rugs I liked to my house for presentation. Everything went exactly as she said and when I saw the rug in my living room under my own natural lighting, it was beautiful!! I knew I had made the right decision. I would recommend Rug & Home Warehouse to anyone that asked for advice.