This is an average car dealership. The salespeople are normal- try to make a sale. They have always had a very good selection of new and used vehicles. I had requested them to show me a different car not on their lot. They had it there the next day- That was a big plus! However- a short trip into the city and I was able to buy almost the identical car for alot less. If you buy a car with the warranty you can get it serviced at any dealership-- I have had to take mine to the local one in Dansville a couple of times. The service dept. is wonderful!