My car was overheating and needed a new water pump. I dropped my car off on Monday night and I didn't get my car back until the Tuesday the following week. It took Chip (Jack's son) over a week to fix the car. I had to get a rental car so I could attend my doctoral graduation in NY which cost over $175. The water pump and thermostat cost over $640. Jack told me he would call me regarding some compensation for all the trouble it caused me and now it's been over a month of phone tag. I would never bring my car back and now I plan on reporting them to the BBB.