I want you to know that I am aware of the recent reviews and comments about my customer service. I have contacted the reviewers and apologized for not getting back to them in a timely manner. I truly understand and value people's time, and I feel badly that I disappointed customers to the point that they felt they needed to write a negative review.
At the time that this happened, my son was ill and I just couldn't keep up with the calls. I feel badly if I wasted anyone's time and I truly regret the loss of people's business. I really try to work my hardest for my customers. It is important to me that my customers trust me and know that I am the kind of person who cares.